GALAXY NOTE 7: Samsung complies with CPC’s ultimatum

                                                 

-Announces exchange package for  affected consumers

ABUJA—The Consumer Protection Council, CPC, has said Samsung Electronics West Africa Limited complied with the ultimatum given it on the recall of Galaxy Note 7 in Nigeria. Though the company disclosed that the device was yet to be launched in Nigeria, the CPC said Samsung had expressed its readiness to provide voluntary exchange to consumers, who might have purchased it elsewhere in the world and brought it to Nigeria.

The CPC in the status report made available to Vanguard in Abuja yesterday, said: “Customers who already have Galaxy Note 7 device, Samsung will voluntarily exchange their current device with a new one over the coming weeks. ‘’Customers who have this device should submit it to Samsung authorized Service Centre in Nigeria and it would be replaced in the coming weeks. “We are aware that some persons may have obtained it in one way or another.

The company is currently conducting a thorough inspection with its suppliers to identify possible affected batteries in the market. “We wish to advise that we have received instructions from Samsung Head Office in Seoul, South Korea, that a voluntary exchange of the Samsung Galaxy Note 7 (device) would need to be conducted.” The company said though the incidents associated with the defective battery of the device were yet to be reported, “we are working closely with our partners to ensure the exchange experience is convenient and efficient as possible.

“Samsung will fully cooperate with the recommendations of Consumer Protection Council as customer safety is our greatest priority.” It will be recalled that CPC issued a seven-day ultimatum to Samsung Electronics West Africa Limited to provide information on the full status of its compliance with the global directive of Samsung on the recall of Galaxy Note 7 over reports of explosion of dozens of the device during charging